1. What cookies are
Cookies are small text files a website stores in your browser. Similar technologies, such as browser local storage, work in the same way. We call them all “cookies” here. This policy explains the ones Labgen uses on labgen.online and its subdomains. It forms part of our Privacy Policy.
2. How we group them
- Strictly necessary — needed for sign-in, security and remembering your cookie choice. They are always on, because the Services cannot work without them, and they are used only to provide the service you asked for.
- Analytics — help us understand how the site is used. Off unless you turn them on.
- Marketing — measure our advertising and show relevant messages on other sites. Off unless you turn them on.
3. Strictly necessary cookies we set
| Name | Purpose | Duration |
|---|---|---|
| labgen_consent | Remembers your cookie choices and the policy version you answered. | 6 months |
| labsoft_token | Keeps laboratory staff signed in to the console. HTTP-only. | 24 hours |
| patient_token | Keeps you signed in to the patient portal. HTTP-only. | 7 days |
| consultant_token | Keeps doctors signed in to the consultant portal. HTTP-only. | 7 days |
| corporate_token | Keeps HR users signed in to the corporate portal. HTTP-only. | 7 days |
| Sign-in with Google session | Set by our authentication provider (Neon Auth) during Google sign-in, to complete it securely. | Session |
| Razorpay checkout | Set by Razorpay on its payment window, only when you pay, for fraud prevention and to complete the payment. | Set by Razorpay |
4. Browser storage we use
These stay on your device, are never sent to us, and only remember interface preferences:
| Key | Purpose | Duration |
|---|---|---|
| chatOpen | Remembers whether the team-chat panel was open in the lab console. | Until cleared |
| Lab setup prompt flag | Stops the first-login lab profile prompt appearing again once dismissed. | Until cleared |
| Pending plan / lab name | Carries the plan you picked on the pricing page, or your lab name, through sign-up. | Browser tab session |
5. Analytics and marketing cookies
We do not currently set any analytics or marketing cookies. If we add them, they will load only after you agree, they will be listed here, and you will be asked again. Until you agree, no such cookie is set and no such script runs.
6. Third-party content
Some icons are loaded from Google Fonts, so your browser connects to Google’s servers, which receive your IP address. We do not use that connection to set cookies. Pages that embed third-party content, such as the Razorpay checkout, are also covered by that provider’s own policy.
7. Changing your choice
You can change or withdraw your consent at any time, as easily as you gave it. Withdrawal applies from then on.
You can also block or delete cookies in your browser settings. If you block strictly necessary cookies, you will not be able to sign in.
8. How we record consent
Each time you make or change a choice we keep a record: a random identifier stored in your labgen_consent cookie, the categories you chose, the policy version, the date and time, the page, your browser type, and a one-way hash of your IP address (never the IP itself). This lets us show what was agreed, as the Digital Personal Data Protection Act, 2023 requires. Your choice is asked for again after six months, or sooner if this policy changes.
9. Contact
Questions about cookies? Write to [email protected], or see the Grievance Officer details in our Privacy Policy.